Privacy Policy

Monte Madeiral Village & Restaurant — São Vicente, Cape Verde

Last updated: February 4, 2026

1. Introduction

Monte Madeiral Village & Restaurant values and respects your privacy. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website and services. By using our services, you agree to the collection and use of your information as described in this policy. If you do not agree with these terms, please do not use our website.

2. Information We Collect

2.1 Information Provided by You When you make a reservation or contact us, we collect:

• Full name
• Email address
• Phone number
• Payment information (processed by a secure gateway)
• Room preferences and special requests
• Number of guests

2.2 Information Collected Automatically When you visit our website, we may automatically collect:

• IP address
• Browser and device type
• Pages visited and time spent
• Date and time of visit
• Cookies (see section 5)

3. How We Use Your Information

We use your information to:

• Process reservations: Confirm and manage your stay.
• Communication: Send confirmations, updates, and respond to your questions.
• Payments: Process transactions securely.
• Improve services: Analyze feedback and enhance the customer experience.
• Marketing: Send special offers (only with your consent).
• Legal obligations: Comply with legal and tax requirements.
• Security: Prevent fraud and protect our systems.

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share your data with:

• 4.1 Service Providers: Payment processors (for secure transactions), email services (for confirmations), and hosting services (to keep the website functional).
• 4.2 Legal Requirements: We may disclose information when legally required to comply with court orders or protect the rights and safety of Monte Madeiral and our guests.

5. Cookies and Similar Technologies

We use cookies to improve your experience. Types of cookies used:

• Essential cookies: Necessary for basic website functionality.
• Performance cookies: Help us understand how you use the website.
• Functionality cookies: Remember your preferences. You can manage or disable cookies in your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission.
• Secure storage on protected servers.
• Restricted access to authorized personnel only.
• Regular security monitoring and backup procedures.
• Note: No method of transmission over the Internet is 100% secure.

7. Data Retention

We keep your information only as long as necessary:

• Reservation data: 7 years (tax requirements in Cape Verde).
• Marketing data: Until you request removal or unsubscribe.
• Contact data: Until communication is complete or removal is requested.

8. Your Rights

You have the right to: Access (request a copy of your data), Rectification (correct info), Erasure (request removal), Objection (to marketing), and Portability. To exercise these rights, please contact us.

9. International Transfers

Your data is processed and stored in Cape Verde. If you access the website from outside, your information may be transferred to servers in Cape Verde or other countries.

10. Minors

Our services are not directed at persons under 18. We do not knowingly collect information from minors without parental consent.

11. Links to Other Websites

We are not responsible for the privacy practices of third-party websites (social media or partners). Please read their policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified via our website or email.

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Contact Us

Monte Madeiral Village & Restaurant Madeiral, São Vicente, Cape Verde

madeiralvillage.reservaseinfos@gmail.com | +238 9804014